At mdg168, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. Our Responsible Gaming programme gives every player the tools, information, and support needed to stay in control at all times.
mdg168 is committed to providing a safe, fair, and transparent gaming environment for all players across Indonesia — from Jakarta and Surabaya to Medan, Bandung, Bali, and beyond. We recognise that while the vast majority of our members play for entertainment without any issues, gambling can become problematic for a small number of individuals.
Our Responsible Gaming programme is built on a single principle: player wellbeing always comes before commercial interest. We provide every registered member with a suite of practical, easy-to-use tools — including deposit limits, session time limits, cooling-off periods, and self-exclusion — so you can set boundaries that reflect your personal circumstances.
We also enforce a strict 21+ age policy across all games and product verticals on the mdg168 platform — including live casino tables, premium slot games, sabung ayam (cockfighting) arenas, and our full-market sportsbook. No exceptions are made. Age verification is completed before any real-money wagering activity is permitted.
If you ever feel that gambling is no longer a source of enjoyment — or if it is having a negative impact on your finances, relationships, or mental health — we urge you to make use of the tools described on this page, or to contact our 24/7 support team without delay. You will always be treated with discretion, respect, and compassion.
Recognise any of these signs? You are not alone. Reach out to our support team any time at [email protected] — we will help you access the right tools immediately, in complete confidence.
Responsible gaming is not a checkbox — it is a continuous commitment embedded into every layer of the mdg168 platform.
Every new member must confirm they are at least 21 years of age during registration. mdg168 reserves the right to request government-issued identity documents (KTP, SIM, or passport) at any point to verify age compliance. Accounts found to belong to individuals under 21 are immediately and permanently closed.
Set a daily, weekly, or monthly deposit ceiling — denominated in Indonesian Rupiah (IDR) — directly from your account settings. Once a limit is applied, it takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period to ensure you have time to reflect on the change.
Configure a maximum session duration for your gaming activity. When your time limit is reached, mdg168 will display a clear on-screen notification prompting you to take a break. You can set time limits across all game categories — slots, live casino, sportsbook, and sabung ayam arenas — independently or as a combined session budget.
If you need a short break, activate a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended for all betting and gaming activity. You retain access to your account to view transaction history and request withdrawals of any existing balance. Time-outs cannot be lifted early — this is intentional.
For members who need a longer break or wish to stop gambling entirely, mdg168 offers self-exclusion periods of 6 months, 12 months, or permanently. A self-exclusion locks your account across all mdg168 products and prevents new registrations using the same identity details. Permanent self-exclusion cannot be reversed under any circumstances.
Set a maximum loss threshold per day, week, or month. Once you reach your configured loss limit, mdg168 will automatically prevent further wagers for the remainder of that period. This tool is designed to prevent the destructive cycle of chasing losses — one of the most common and harmful patterns in problem gambling behaviour.
Every responsible gaming tool at mdg168 is accessible directly from your account dashboard — no need to contact support to activate them. Here is a closer look at each tool and how it works in practice.
Navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your desired amount in IDR for the daily, weekly, or monthly window. The limit applies across all payment methods — BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja. Reductions take effect within minutes; increases require a 7-day waiting period.
Set a daily time budget (e.g., 1 hour, 2 hours) from Account Settings → Responsible Gaming → Session Limits. A real-time session timer is displayed in the corner of the game lobby. When you approach your limit, you receive a 10-minute warning notification (WIB, UTC+7). When the limit is reached, your active session is gracefully ended.
Activate a 1-day, 7-day, or 30-day time-out from Account Settings → Responsible Gaming → Time-Out. The suspension is applied instantly and cannot be cancelled mid-period. All scheduled promotions and bonus credits are paused for the duration. Existing balance can be withdrawn normally during a time-out.
Self-exclusion is a stronger, longer-term measure. Choose 6 months, 12 months, or permanent exclusion. Your account is fully locked, marketing communications are stopped, and you are added to our internal exclusion registry to prevent circumvention. To initiate self-exclusion, contact [email protected] or use the in-dashboard request form.
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Review the questions below — if you answer "yes" to three or more, we strongly recommend activating one of our protection tools or speaking with our support team.
Three or more "yes" answers? Please contact our support team at [email protected] — available 24 hours a day, 7 days a week (WIB, UTC+7) — or activate self-exclusion immediately from your account dashboard.
Activating responsible gaming tools at mdg168 takes less than two minutes. Follow the steps below, or contact our 24/7 support team and they will walk you through the process personally.
Visit mdg168.pro and log in using your registered username and password. If you have forgotten your credentials, use the account recovery option or contact support directly at [email protected].
Click your profile icon in the top-right corner of the lobby screen. From the dropdown menu, select "Account Settings" to access your full member profile and configuration panel.
Within Account Settings, select the "Responsible Gaming" tab. You will see all available protection tools listed clearly — Deposit Limits, Loss Limits, Session Time Limits, Time-Out, and Self-Exclusion.
Click the tool you wish to activate. Enter your preferred limit value or time period, then review the settings summary. All inputs are displayed in IDR (Indonesian Rupiah) for deposit and loss limits.
Click "Confirm" to apply the protection measure. Restrictions (lower limits, time-outs, exclusions) are applied immediately. A confirmation notification is sent to your registered email address for your records.
If you encounter any difficulty activating a tool, or if you wish to request self-exclusion urgently, our support agents are available around the clock at [email protected]. You will never be judged for reaching out — we are here to help.
Responsible gaming is a two-way partnership. Here is what mdg168 actively does to protect players — independently of any tools you choose to activate yourself.
Our risk team monitors account-level betting patterns for indicators of potential problem gambling — such as rapidly escalating bet sizes, extreme session lengths, or compulsive chasing behaviour. Flagged accounts are reviewed and may receive a welfare check from our responsible gaming team.
mdg168 does not direct any marketing, promotional, or advertising content toward individuals under 21. Our communications are targeted exclusively to verified adult audiences. We do not use social platforms, messaging channels, or influencer partnerships that primarily attract minors.
All mdg168 customer service representatives receive responsible gaming awareness training. Our agents are equipped to recognise distress signals in player communications, respond with empathy, and escalate welfare concerns to our dedicated responsible gaming team without delay.
Once a player is placed on our self-exclusion registry, mdg168 employs identity-matching checks at the point of new account registration to prevent re-entry under a different username. Players on permanent exclusion are additionally removed from all marketing lists and suppressed from all future promotional outreach.
Seeking help is a sign of strength. If gambling has become a source of stress rather than enjoyment, the following resources are available to you — free, confidential, and accessible from anywhere in Indonesia.
Our own responsible gaming team is available 24/7. Reach out via live chat in the mdg168 lobby or by email at [email protected]. All communications are strictly confidential. Our team can activate any protection tool on your behalf, initiate account closure, or simply listen if you need to talk through your situation.
The Indonesian Ministry of Health (Kemenkes) operates a free mental health and crisis helpline that covers gambling-related psychological distress. Indonesian-speaking counsellors are available to provide confidential support and referrals to local treatment services across Jakarta, Surabaya, Bandung, Bali, and major cities nationwide.
Gamblers Anonymous offers peer-support group meetings — both in-person and online — for individuals affected by compulsive gambling. The programme is completely free, confidential, and non-judgmental. Meetings are held in multiple Indonesian cities and are conducted by trained facilitators who have personal experience with gambling recovery.
mdg168 maintains a directory of licensed psychologists and addiction counsellors across major Indonesian cities — including Jakarta, Surabaya, Medan, Bandung, and Yogyakarta — who specialise in behavioural addiction. Contact our support team to request a confidential referral at no cost to you.
Problem gambling affects families as well as the individual. If you are a partner, parent, or family member concerned about a loved one's gambling behaviour, mdg168's support team can provide guidance on how to approach the conversation constructively and connect you with family-focused counselling resources available in Indonesia.
If gambling has led to financial difficulty, free debt counselling services are available through several Indonesian non-profit organisations. Our support team can connect you with financial advisors who understand gambling-related debt and can help you build a realistic recovery plan — without judgment and in complete confidence.
Our dedicated responsible gaming specialists are available every hour of every day — including during Idul Fitri, Ramadhan, Nyepi, and all public holidays. Whether you need to activate a protection tool, request self-exclusion, ask a question about your account, or simply talk to someone about a gambling concern, we are here for you.
Available 24 hours a day, 7 days a week · Response within 1 hour · WIB (UTC+7)
Access Your AccountThe following summarises the key commitments mdg168 makes to every player on our platform. These obligations are binding on mdg168 and are not subject to amendment without prior notice to members.
Now that you are familiar with our responsible gaming tools and commitments, explore everything mdg168 has to offer — from BRI Liga 1 sportsbook markets and live casino tables to premium slot games and sabung ayam arenas — all within the boundaries you set for yourself.
Gambling involves financial risk and may be addictive. Adults only (21+). Play responsibly.